The iCampus is the expansion of CedarCreek.tv’s weekend services to the internet world. Just as we launch physical campus locations when we go into new areas, the iCampus is our digital expansion to the internet. Basically it starts with our host welcoming viewers, then we join a live stream of a full service, and then the host wraps it up with viewers at the end.

During the week there are other interactions that occur on our Facebook (http://www NULL.facebook NULL.com/cedarcreek) page as well as various online classes which are accessible through our website. The goal is to broadcast more than just the weekend services, giving iCampus attenders a greater feel for the church than just services alone. This may mean videos only created for iCampus viewers, behind the scenes looks at ministries around the church, or other “bonus content” shared with the iCampus viewers throughout the week.

The iCampus serves many purposes. First off it is a great way for people who aren’t willing to go to church to check it out online from the “safety” of their own homes. The goal is for people to be able to check out what we’re doing for themselves so as to throw off any rumors they may have heard and see what we do first-hand. Going to church for the first time can be stressful. We want to ease that transition by allowing people to see it online first so they know what to expect if they attend a physical location at a later date.

Second, regular attenders can use the iCampus if they are out of town, sick, or otherwise not able to physically attend church that weekend.

A third group of people we can reach with the iCampus would be those who are NEVER going to physically attend a location because they are living in other parts of the world. We know we are fortunate to have such a great church in our region, but not everyone is so lucky. We hope this can aid others in search of both answers and a church to grow in if one isn’t available locally.

Kyle Gray has been on staff at CedarCreek for nearly 15 years and is the iCampus Lead Pastor. You can find him playing host to the iCampus services most weekends and at other times will see him preaching from the stage. He enjoys long walks on the beach, candle lit dinners, and has a great dane named Bear that you can ride like a pony. Look up Kyle on Facebook (http://www NULL.facebook NULL.com/cckylejrgray)… He accepts pretty much anyone. I think he’s desperate for attention.

You can click a different tab at the top to hide the chat room contents from showing.

Custom names are only available if you log in as a guest (not via FaceBook or Twitter accounts). If you are already logged in as a guest and wish to change your name, currently there is a bug that requires you to reload the page for the “sign out” icon to appear at the bottom of the chat window. Use that to sign out and then you can sign back in as a guest with a new name.

There is a sign-out icon at the bottom of the chat if you are logged in via FaceBook or Twitter. If you are logged in as a guest, there is a bug that is stopping the “sign out” icon from appearing until you refresh the page. Refresh the page and then you can click the “sign out” icon.

This area is provided direct from FaceBook and we have no control over how it works with users. Some browsers aren’t compatible with it. For example, Internet Explorer 9 shows up as blank while IE8 works fine.

You need a computer (mac or pc) or mobile device capable of running Flash content. You will also need broadband internet access capable of playing one of our available bandwidths (which currently include a 300k, 700k, or 1.5mb stream). Keep in mind, you will need a bit more than any of those rates to play the stream well. Having just over 300k means you may still see freezing or lost connections to a 300k stream. That’s because the internet needs room for some “overhead” traffic for data being sent. Think of it like having a 2,000 pound car… it’ll weigh more with the gas tank full, but you need that gas to get you to your destination. Internet traffic needs a bit more bandwidth than just the data you are expecting to send/receive to get to it’s destination as well. Don’t know what speed you have? Check out speedtest.net and click “begin test” when that button appears.

You will also need the latest version of Adobe Flash Player (http://get NULL.adobe NULL.com/flashplayer/) for your computer. Keep in mind having the latest version on Internet Explorer doesn’t mean you have the latest for another browser such as FireFox. Be sure whatever browser you are using has the latest version by going to the link above.

If you are seeing “page cannot be displayed” or a similar error, confirm that you are able to browse to other websites. If you are, then your internet is working, so the issue is related to our stream site specifically. If you are on an iOS device such as an iPod Touch, iPhone or iPad, see the last item in this FAQ. If you are not on an iOS device, Contact Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

First off, if you are a physical CedarCreek Campus on the wifi connection, this is normal. The stream is blocked there due to bandwidth concerns. If you are not at a physical location, read on:

If the video window is just black with no sound or video coming through, ensure you have the latest version of Adobe Flash Player (http://get NULL.adobe NULL.com/flashplayer/) installed for your browser. If after installing the latest version of Flash Player you still don’t see or hear anything, close and re-open your browser, delete any temporary internet files (methods vary by browser but typically involve going to a “tools – internet options” menu and deleting temporary files there), and refresh the page. If you still have no success, try a different browser, or contact Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

If the video window is empty with sound but no video coming through, ensure you have the latest version of Adobe Flash Player (http://get NULL.adobe NULL.com/flashplayer/) installed for your browser. If after installing the latest version of Flash Player you still don’t see or hear anything, close and re-open your browser, delete any temporary internet files (methods vary by browser but typically involve going to a “tools – internet options” menu and deleting temporary files there), and refresh the page. If you still have no success, try a different browser, or contact Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

Some Macs have a unique issue that we’ve found where upon first loading the page they have audio but no video. The fix is simple. Right click on the player window (two finger click on a macbook’s track-pad or control-click on a single button desktop) and select “settings” for the flash player. Uncheck “Enable Hardware Acceleration” and hit close. Refresh the page and it should work properly now.

A quick fix if you don’t want to do the above is to click “pause” and then click “play” and when it comes up it should be working properly. We have a support request in to get this issue resolved, but for now, there’s a couple of quick work-arounds.

If you still have no video, ensure you have the latest version of Adobe Flash Player (http://get NULL.adobe NULL.com/flashplayer/) installed for your browser. If after installing the latest version of Flash Player you still don’t see or hear anything, close and re-open your browser, delete any temporary internet files (methods vary by browser but typically involve going to the menu such as “Safari – Empty Cache” and deleting temporary files there), and refresh the page. If you still have no success, try a different browser, or contact Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

First off, ensure your speakers are turned up (if they are external speakers, there is usually a knob on them for volume). Second, ensure your operating system (such as Windows) has it’s volume settings turned up fully (usually there is a speaker icon on the bottom right by the clock which lets you adjust volume at a software level). Third, ensure your player volume is turned up by clicking on the speaker icon on the bottom right of the player. By default this loads in at 50% when you open the player, so feel free to max it out.

If after all this, it is still too quiet, consider buying some amplified speakers or headphones (ones that plug into a power source or use batteries) to get more volume. It’s not uncommon for built-in laptop speakers to not have quality speakers in them due to the smaller size they must maintain to fit in a laptop.

Check to see if your speakers are muted or your volume is turned down too low (see above answer). Additionally, the stream player itself has a volume mute and level control on it that can be adjusted and it only starts at 50% when you open the player. If still nothing, call Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

You may have a microphone on your computer which is looping the audio coming out of your speakers back through your computer by being on. Check that your microphone is muted in your sound settings. You should also try refreshing the page to re-link to the stream. If you still have problems, call Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

We often broadcast at multiple quality levels. If you click on “menu” at the bottom right of the player, you should see “quality” as an option. Click that and you will be presented with the available quality levels we are offering. If there is a higher one than the one you are currently on, try clicking on it. The rate you are on is automatically chosen for you based on your connection speed when you load the page, but sometimes this can be incorrect and you can manually choose a higher quality here. If the new quality seems to freeze a lot, you may need to drop back down to a lower quality again as your internet connection can’t support the higher speeds needed for the higher quality setting.

If the video freezes for roughly 4 seconds and then continues from that point, it is “buffering” more data. This happens when your connection is too slow or of a poor quality and it can’t keep up with the speed needed to view the broadcast un-interrupted. If you are on wifi, try plugging in to ethernet with a hard-wired connection if possible. You can also try a lower quality setting by clicking on “menu” and selecting “quality” on the player.

If the connection is dropping completely, this may be caused by having too low of a connection speed to view the broadcast, or by other network issues. (Don’t know what speed you have? Check out speedtest.net and click “begin test” when that button appears.) The video is served to viewers by a CDN (Content Delivery Network) which is basically a network of servers all around the world. The closest/fastest server to the viewer is the one that serves them the data. It may be that your server is experiencing issues or that you are having networking troubles on your line which are interfering with the data. For further help, call Above & Beyond Support at 1-866-708-1452. Reference CedarCreek.tv when calling as this is a third party company who hosts our streaming equipment for many churches world-wide.

The clock and iCampus streams use Adobe Flash which Apple has refused to support on their iOS devices. You can however, still watch the online services from iOS devices during broadcast times by clicking on the link at the top of the internet campus page specifically for iOS devices. For a list of current broadcast times, please see here.